Most answers are below. If you cannot find yours, fill in the form — we usually reply within 1 business day.
PATI is currently live on the App Store for iPhone and iPad. An Android version is in preparation — coming soon to Google Play.
Yes. You can add as many pets as you like and switch between them using the name tabs on the home screen. Each pet's records, plan and reminders are kept separately.
First check your internet connection. If the problem persists with a working connection, fully close and reopen the app. If it continues, write to us and we will look into your account.
On iPhone, go to Settings → Notifications → PATI and confirm notification permission is on. If it is, open Settings → Notification Settings in the app and check the relevant category (food, medication, vaccines, walks, etc.) is enabled. Also, if you have more than one pet, make sure notifications are not turned off for that particular pet.
PATI AI is an information tool and does not diagnose. It offers observations and likely causes, and points you to a vet when needed. In serious or rapidly worsening situations, always consult your veterinarian.
We offer a 3-day free trial. All Premium features are unlocked during the trial. Cancel before it ends and you are not charged.
Subscriptions are managed through the App Store. On iPhone, follow Settings → (your name) → Subscriptions → PATI → Cancel Subscription . After cancelling, Premium stays active until the end of the current period.
In-app subscription payments are collected by Apple, so refund requests go through Apple as well. You can open a request at reportaproblem.apple.com . If you need help along the way, write to us.
On the paywall screen in the app, tap "Restore Purchases" . Make sure you are signed in with the Apple account you used to buy the subscription. If the problem persists, write to us with the purchase date.
Your subscription price is the price at the date you subscribed. When prices are updated, existing subscribers are often kept on their original price; if anything changes, Apple notifies you in advance.
Account page or the app's sign-in screen, use "Forgot password". A reset link is sent to your email address. If it does not arrive, check your spam folder.
Your records are kept on your device and, if you are signed in, synced to the cloud backup on your account. That way your data is not lost when you change phones. For details see the Privacy Policy.
Yeni cihazda sign in with the same email. Data is tied to your account; if the app was used without signing in, records may only exist on the old device. In that case, sign in on the old phone and wait for it to sync.
In the app, you can delete your account from Settings → Account . Alternatively, write to patiidestekk@gmail.com and we will process the request for you. Deletion cannot be undone.
The purchase is completed through Shopier . The "Buy Now" button on the GPS Collar page takes you to our secure payment page. Your card details are never processed or stored by PATI.
Shipping and delivery times are stated on the Shopier product page. After ordering, tracking information is sent to the contact address you provided.
The right of withdrawal and return conditions under the distance sales agreement are on the Shopier product page. For a return request, contact us at patiidestekk@gmail.com .
Warranty duration and coverage are stated on the product page. For a warranty claim, write to us with your order number and we will help you through the process.
Check the device charge and mobile network coverage. Location does not update while out of coverage; once back in range, the last known location refreshes. If the problem persists, contact us with your order number.